Business problem
Many organisations deploy new platforms successfully but then struggle to maintain performance, governance and operational stability over time.
Offering
Managed Platform Support Service
Structured managed services that provide monitoring, optimisation and operational support for data platforms, analytics environments and AI solutions.
ADC uses the same Discover, Define, Develop and Deliver model underneath each offering so the route from first call to live use stays clear.
Solution overview
ADC provides predictable engineering capacity and a structured support model for live environments, covering monitoring, optimisation, issue management and controlled change.
Key capabilities
- Platform monitoring and health checks
- Minor fixes and adjustment
- Performance optimisation
- Data model and integration troubleshooting
- AI workflow refinement
- Service review and architecture guidance
Deliverables
- Support review and tier definition
- Monitoring and workflow setup
- Operational issue management process
- Ongoing optimisation activity
- Service review outputs and recommendations
Engagement duration
Bronze: around 2 engineering days per month. Silver: around 5 days per month. Gold: around 10 days per month. Emergency support available separately.
Customer outcomes
- More stable and better monitored platforms
- Faster issue resolution
- Reduced pressure on internal teams
- A predictable support model aligned to business criticality
Managed support
Bronze, Silver and Gold support tiers are available, plus emergency support within business hours under separate agreement.
Next step
Extend the value of your data and AI platforms with structured ongoing support and optimisation.
Start with a short discussion about the problem, current environment and what success needs to look like.
ADC delivery model
- Discover
- Define
- Develop
- Deliver